Now What?® Coaching

Tag: Change

How to Deal with Difficult People

Let’s face it; people can be difficult.

Even if you consider yourself a people person, dealing with various needs, personalities, priorities, and quirks can be challenging.

There’s always going to be conflict.

Whether it’s a tough client, boss, or coworker, your overall success and happiness ultimately depend on how well you’re able to navigate that relationship.

The good news – it’s not as hard as you might think — as long as you keep these three tips in mind:

Tip #1: In any given situation, you have two realities:

1. The facts and 2. The interpretation of the facts.
We are not always going to agree on the interpretation. Here is an example:

Person A: This stinks! I was planning to go to an arts festival; my day is ruined!

Person B: How wonderful! My lawn needed this, and now I can curl up with a good book.

We all view facts differently. When you’re dealing with a difficult person or situation, you have to remember — there’s what happened, and there’s what each person thinks about what happened. Once you’ve considered this, it’s easier to resolve any friction.

Tip #2: Follow Stephen Covey’s advice to begin with the end in mind. (That’s habit #2 in his blockbuster book, The 7 Habits of Highly Effective People.)

People don’t like drama because they’re afraid they’ll get stuck in whatever nastiness ensues.

When you find yourself in conflict, focus on what you want to get out of it. What’s your goal? What do you want to resolve? Keep your eye on the prize, and stay focused on moving forward.

Tip#3: Avoid the word “you” unless it’s used in a positive light.

Saying “you” in the heat of conflict triggers an inflammatory response. People feel blamed and berated, and they don’t like it one bit.

Instead, frame the conversation with the word “I.” I hear you, understand, see we have a difference of opinion, and I want you to know I want to resolve this to your satisfaction.

This keeps the other person off the defensive and out of “fight or flight” mode. It allows for a reasonable conversation and coming to a resolution.

These three tips will make a big difference, and the more you use them, the more you’re able to build rapport and trust, even with the most difficult people. The next time a conflict arises, you can build on the successful outcome you created the last time. Before you know it, that person no longer ruffles your feathers because you know how to deal with them.

Remember: The customer isn’t always right. Your boss isn’t always right. And that overbearing coworker isn’t always right.

You don’t have to let difficult people walk all over you. It’s okay to disappoint people, agree to disagree, and move on. You’ll have more respect for yourself, garner more respect, and win in the end.

September 10, 2023
The Significance of the WIN

When you’re looking to reinvent your career or start a business, resilience is crucial.

Because sooner or later, the going will get tough. You’ll need to not only stay motivated but also recover quickly and bounce back whenever you encounter difficulties.

One of the best ways to do this is to focus on your wins.

When facing challenge after challenge, it can feel like losing is imminent. Directing your attention toward your triumphs is like a continuous reminder that you’re actually someone who wins — and keeps winning — every day.

So whenever I work with a client, we start our session with a win.

Sometimes it’s something big — secured a dream job interview, landed a new client, booked a speaking gig, nailed a program launch.

But sometimes it’s something seemingly small — updating your resume, sending a newsletter, booking a discovery call, attending a networking event.

But a win is a win!

Even if you have to dig for it and rack your brain, always keep in mind that you’re a winner at something this month, this week, this morning… here’s why —

A win is something you WANT.
It’s INTEGRAL to your well-being.
And it NEGATES problems.

W.I.N.

If you have a challenging goal to tackle, wins can be the boost you need to get you there. Celebrating your victories leads to more favorable results.

A win changes your physiology. Focusing on your wins makes you shift from a stress-oriented mindset to one of possibility, wonder, and what’s next.

Your creativity amplifies, your problem-solving improves, and your confidence flourishes. You’re ready to take on the next step knowing there will be a positive outcome — if not exactly what you’re aiming for, something better than where you are. A win is imminent!

I’ll admit, this is easier said than done.

In fact, it’s been a personal challenge for me over the years. I thought my problems made me interesting, and I used them as comic fodder, part of my personality. But the self-deprecating humor wasn’t serving me.

It wasn’t until I learned to focus on what was right in my life that things began to shift. By focusing on what was right, I started doing more of what was right, and my wins beget more wins.

Success breeds success.

August 27, 2023
Break Out of the Norms You Set for Yourself

Break Out of the Norms You Set for Yourself

I had to take a forced break from my usual live broadcast and my newsletter topic plan this past week due to my mother being in the hospital.

Between both my parents, other family members, and one of my children’s childhood spent in hospitals, I’ve been here all too many times.

HERE is disrupted, in hyper-vigilance, learning on the fly. It’s making important decisions while watching the American healthcare system flail and often fail to meet the needs of those that require care.

HERE is sitting with loads of time on my hands while I’m bedside to advocate for my loved one’s care, but not having enough brain power to do anything productive or move business forward.

HERE is going through every full-time job in your mind of what will be required to get your loved one to the next stage of care (or resuming their life) without being able to do anything to prepare because you have no idea when you have to activate a plan or what level of functioning you have to prepare for.

You can’t know until you know, which makes everything a last minute rush to an invisible finish line.

Good healthcare workers are heroes. Truly. I’m so grateful for those that truly care and fight alongside me for the care my loved ones need.

What I want to impart here is a call to action to wake up to your own life and shake yourself out of inertia. As I watch my mother struggle with a watershed moment where she is only likely to get worse and not better, I put forth this message to not let your life pass you by.

I’m not sharing about this personal challenge for your attention or sympathy. I don’t need it nor want it. I’m sharing to encourage you to shake off whatever is holding you back and take a bold action to move your life forward.

As hard as it seems, as impossible it appears to reach your desired outcome, as hopeless as your past results may make you feel, do something to break out of the norms you have set for yourself.

Yes, you have set them for yourself. You’ve accepted certain behaviors from yourself or others, you’ve let circumstances curb your possibilities, you may have even given up.

STOP THAT NOW.

Imagine sitting bedside (maybe some of you have) watching a loved one deteriorate to a shadow of their former selves. Imagine the things they never did and wanted to do.

The things they didn’t know how to say and never will. The wonderful things they did that they could never repeat again. What would that stir you to do?

Maybe it’s time to look at your bucket list. Maybe it’s just your to-do list that need a glance where you might find all the items are absurd in the bigger scheme of things.

Maybe it’s a look at your goals to find out if they’re really yours or better represent things you think you SHOULD do vs. really want to do. Maybe it’s just doing NOTHING and enjoying your life for a while that is the call. I don’t know, but you likely do.

I have nothing cataclysmic to share about what another round of being bedside is doing for me. Right now, it’s just draining and anxiety producing to not know what I’m preparing for.

So please, take heed. Break out of your fog. Take the driver’s seat of your life.

August 20, 2023
How to Bounce Back After Disappointment
At some point, we all face disappointment.

Whether you get passed over for a promotion, lose a big client, your new program launch flops, or your business partner bails on you — things don’t always go as we hoped…and frankly, it sucks

But although feeling let down is perfectly normal, dwelling in disappointment won’t do you any good

It’s okay to be a little bummed, but you also need to be able to bounce back

And the key to bouncing back is a little trick called letting go.

The Buddhists believe that any pain we have is because we’re attached — to an outcome, to a person, to an expectation, etc. So their tradition, it’s all about practicing non-attachment.

Letting go is easier said than done, but it’s a powerful practice.

Think about it this way — nothing is permanent anyway. When the trees bloom in the springtime, the beauty is fleeting and followed by blossoms shriveling and falling away.

The idea is to feel emotions and experiences, be with your feelings, and let it go.

How does this apply to disappointment?

When you face disappointment, the level of pain you experience depends on how attached you were to the outcome.

But you might be thinking to yourself, “Wait, Laura, how am I supposed to achieve my goals if I don’t care about results?”

I get it; this advice seems counterintuitive for people who are ambitious, looking to make a career change, or eager to grow a business.

But here’s the thing —

When you’re working on something, of course you want it to come to be. However, the success journey is a fine dance of duality and rationality.

If you face disappointment, you’re going to mourn. Allow the feeling, sit with it, and set some parameters. How long are you going to give it?

That dream job or dream client slipped through your fingers? Give yourself three days to wallow mire, get back up, brush yourself off, and keep going.

Here are a few tips that work for me.
1. Say to the universe or whatever higher power you believe in: This or something better! If one thing doesn’t work out, let it be what clears the path for something meant for you.
2. Become a student and ask, “What did I learn from this?” Remember, whatever you picked up in this process is valuable, and regret is useless.
3. Focus on what you do have. Whether than giving all the power to the thing you lost, put your attention on what’s already yours or what you’ve gained or can gain because of the loss.
4. Stay in action. Movement is your friend and stagnant is an enemy that’s sure to set you back.
No matter how gut-wrenching it might feel at the time, you’ll get through it and on to bigger and better things. Soon enough, the disappointment will be behind you, and it’ll all work out in the end.
August 13, 2023
How To NOT Quit on Yourself

When you’re working towards a goal, quitting often seems like the easy way out.

Everyone wants to throw in the towel sometimes — when the going gets tough, when you hit a hiccup, or when you’re just not feeling up to it.

Getting up every day, chugging along, and doing what it takes — no matter what — isn’t always easy.

And sometimes quitting just makes good sense.

But if you really want something, quitting — on your career, your business, or yourself — isn’t the way to go.

If you give up now, chances are you’ll kick yourself later. I’ve seen it lead to a lot of regret.

I’ve even seen quitting become a habit. People do it again and again and never get to where they want to go.

Far too many disappointments and broken dreams could’ve been avoided, if only they’d learned how to NOT quit, which may sound easier said than done, but it’s actually quite simple.

There’s only ONE way.

THE key to getting through tough times is to focus on the bigger picture.

Laser in on something bigger than you.
What’s the goal?, your mission? and the greater cause behind what you want?

Here’s what I mean —

I’m working with a team right now that’s under a lot of pressure. Their industry is taking a hit, they’ve been through rounds of layoffs, and morale is at an all-time low. But this team is playing a crucial role in the organization, so they need to stay on their game and focused on the mission, which is producing work for an important cause. It’s their collective passion for that cause that’s keeping them going while the going is tough.

So, what’s your personal cause? It may be something different in every scenario.

If you feel like quitting, look for something bigger.

Think about it. One of the best ways to get yourself out of a funk is to do something for somebody else.

If you’ve been around for a while, you may know that I went through a period of severe depression in my 20s. The best thing I did for myself was to begin helping people who were less fortunate, delivering food to individuals who were shut in with illness or old age. It changed the trajectory of my life!

It’s not all about keeping your nose to the grindstone. Look for the greater meaning in the work itself. If you don’t find it there, seek meaning all around you.

Hitting your business goals may allow you to give more financially to causes that matter. Changing careers may allow more flexibility in your schedule to volunteer at your kids’ school.

It doesn’t have to be altruistic. Making that next sale or bonus could fund a girl’s trip to Napa Valley you’ve been craving, or a dreamy backyard makeover, or bump up retirement by a year.

THE key to getting through tough times is to focus on the bigger game.

August 6, 2023
4 Ways to Strengthen Your Personal Foundation

After last week’s post, my inbox was flooded with questions. Which is always a nice surprise, honestly. It seems I struck a chord.

Many of you wanted to know more about what it takes to stand strong when something comes along and tries to knock you off your game.

I’m glad you’re curious!

All too often, smart, capable, driven people are letting disappointments and setbacks muck up their day, throw them for a loop, and ruin their plans.

If this is you, I know you’re sick of the disruption.

The client you hoped to land ghosts you.
The recruiter for that dream job sends a rejection letter.
The folks who bought your coaching program’s credit cards are declining.
Your new VP left you off a “big deal” meeting invite.

And you’re SO sick of letting it all shake you up. But you don’t know what to do about it.

You know your personal foundation needs some work, but you don’t know how to go about building a solid one.

I get it; you either have it or you don’t. The good news is, once it’s built, it will stand the test of time. Even when it crumbles a little, you’ll know how to piece it back together and pack it down tight.

Here’s what it’ll take.

1. Stop taking things personally. That might sound easier said than done, but it can be done. Because — A.) Whatever it is, it’s not about you. And B.) You’re not damaged or broken. You’re learning.
2. Spend time with yourself. Ideally, learn how to meditate. At the very least, take three to five minutes every day to clear your mind, pause the ruminating, and think about nothing. Don’t make it hard. Start with searching for a guided meditation on YouTube. Tuning into yourself is a great reminder that your foundation is stronger than you might think; you’ve already overcome so much.
3. Know your triggers. We all have them! We’ve had childhood trauma or negative experiences as an adult, and reminders can pull us into an emotional loop. By identifying those triggers, possibly by working with a therapist, you’ll be able to catch them sooner and avoid the spiral.
4. Become friends with fear. Why? Because it’s never going away, so you may as well embrace it. You can let it take you over like The Blob in the 1950s horror film or brush it aside like a mosquito bite. Fear is simply trying to protect you from something; learn to listen to its underlying message and use it for good.

There you have it. Incorporate these four tips into your life and your personal foundation will be stronger than ever. It’ll take work, but it’s so worth it!

July 30, 2023