Personality Development

Fall is just around the corner again, and you know what that means — it’s pumpkin spice season!

I know … you’re either rolling your eyes, giddy with excitement, or couldn’t care less. But stick with me here, because we should all be paying attention.

Love it or hate it, there’s no denying the POWER of pumpkin spice.

I kid you not — studies have found that Americans are spending over half a BILLION dollars on pumpkin spice stuff every year. Buying up everything from Starbucks lattes to scented trash bags, industry insiders call it the “pumpkin spice economy.”

Sure, it may seem like things have gotten out of hand, and seeing the hype start in mid-August is a pet peeve of mine. Personally, I’m a fan of pumpkin spice, and I’m an even bigger fan of pumpkin spice as a marketing phenomenon.

Marketers have NAILED this. Here’s how —

1. Building anticipation: Those of us who are fans of the rich, fragrant flavor and scent crave our first annual sip or whiff.
2. Creating emotional connection: It’s become interwoven with the coziness of the season, like a warm sweater, crackling fires, and family holiday gatherings.
3. Making a limited-time offer: Not being able to order it year-round makes it special. Consumers hurry to buy while they can, as much as they can.
4. Establishing consistency: We know this thing is coming down the pike every year and have come to rely on it.

How can you translate these lessons into your business or career?

Anticipation: Talk about what you’re brewing up; create intrigue. Developing a new program? Offer hints along the way. Working on an exciting project? Let others know you can’t wait to share. Before long, people will be on the lookout for whatever you have going on and want in on it.

Emotional connection: Make sure people associate your work with something deeper than a commodity. You don’t just offer accounting services, but peace of mind. Not just coaching, but clarity and inspiration.

Limited access: Scarcity encourages people to take action. Offer a limited number of one-on-one coaching opportunities. Focus on projects that make the greatest impact rather than spreading yourself thin.

Consistency: Let people know what to expect from you, so they can look forward to your upcoming podcast episode, newsletter, program launch, or presentation at the next industry conference — and depend on you showing up.

I’d love to know how you’re going to spice things up this fall. Hit reply and share.

Let’s face it; people can be difficult.

Even if you consider yourself a people person, dealing with various needs, personalities, priorities, and quirks can be challenging.

There’s always going to be conflict.

Whether it’s a tough client, boss, or coworker, your overall success and happiness ultimately depend on how well you’re able to navigate that relationship.

The good news – it’s not as hard as you might think — as long as you keep these three tips in mind:

Tip #1: In any given situation, you have two realities:

1. The facts and 2. The interpretation of the facts.
We are not always going to agree on the interpretation. Here is an example:

Person A: This stinks! I was planning to go to an arts festival; my day is ruined!

Person B: How wonderful! My lawn needed this, and now I can curl up with a good book.

We all view facts differently. When you’re dealing with a difficult person or situation, you have to remember — there’s what happened, and there’s what each person thinks about what happened. Once you’ve considered this, it’s easier to resolve any friction.

Tip #2: Follow Stephen Covey’s advice to begin with the end in mind. (That’s habit #2 in his blockbuster book, The 7 Habits of Highly Effective People.)

People don’t like drama because they’re afraid they’ll get stuck in whatever nastiness ensues.

When you find yourself in conflict, focus on what you want to get out of it. What’s your goal? What do you want to resolve? Keep your eye on the prize, and stay focused on moving forward.

Tip#3: Avoid the word “you” unless it’s used in a positive light.

Saying “you” in the heat of conflict triggers an inflammatory response. People feel blamed and berated, and they don’t like it one bit.

Instead, frame the conversation with the word “I.” I hear you, understand, see we have a difference of opinion, and I want you to know I want to resolve this to your satisfaction.

This keeps the other person off the defensive and out of “fight or flight” mode. It allows for a reasonable conversation and coming to a resolution.

These three tips will make a big difference, and the more you use them, the more you’re able to build rapport and trust, even with the most difficult people. The next time a conflict arises, you can build on the successful outcome you created the last time. Before you know it, that person no longer ruffles your feathers because you know how to deal with them.

Remember: The customer isn’t always right. Your boss isn’t always right. And that overbearing coworker isn’t always right.

You don’t have to let difficult people walk all over you. It’s okay to disappoint people, agree to disagree, and move on. You’ll have more respect for yourself, garner more respect, and win in the end.