Lessons Learned

Could this syndrome be what’s holding you back?

By Laura Berman Fortgang on June 18, 2023

I don’t know about you, but I’ve been talking to a lot of folks lately who are finding themselves feeling overwhelmed, overworked, and underappreciated.

Something interesting I’ve noticed is that many of these people seem to share a lot in common.

As we’re talking, I’m hearing the same complaints again and again. There’s definitely a pattern of symptoms here.

I’m not a doctor (and I don’t play one on TV…) but I’ve been quietly diagnosing people with what I like to call Hero Syndrome.

If you’ve been feeling swamped with responsibility, yet undervalued for the work you do or overlooked despite your contributions, keep reading.

See if any of this sounds familiar —

Are you someone who…
…everyone depends on in a pinch?
…people only call when they have a problem?
…has a hard time receiving praise?
…always wants to feel wanted and needed?
…thinks being “indispensable” is job security?
…never seems to be recognized for your hard work?

It might be Hero Syndrome (which is kind of like the opposite of Imposter Syndrome).

Let me give you an example.

One of my clients was working in research and development for a quick service restaurant company — the department that came up with new and innovative products.

She felt like she was doing a great job, but she kept getting overlooked for promotions and had no idea why. So she hired me as her career coach.

It wasn’t long before I discovered her Hero Syndrome.

She volunteered for all the stuff at work that had nothing to do with her job — the company picnic, fire safety representative, you name it. She was pulled in a million different directions and totally hooked on being the go-to team player around the office.

By making sure people had to depend on her, it meant HER needs were being met, and it felt GOOD. But it wasn’t doing a thing for her actual career!

She told me she wanted to be known for coming up with creative and innovative ideas for the company. Instead, she was known for doing a little bit of everything.

So we put a plan in place to clear the deck, and after about six months, she got the promotion she was seeking.

If this sounds like you, the good news is you can turn things around too. Here’s how:
a. Start saying no. Remember NO. is a complete sentence.
b. Begin setting boundaries. Get clear on what you’ll accept and what you won’t, and make sure everyone else is aware of that too.
c. Unhook from the need that keeps getting met by saying yes to everything.

You have to clear the Hero Syndrome up! Only then will you have the time to focus on what you really want to do. This is how you’ll create the space to step into and become known for the thing you want to be known for.

So, what do you do?

By Laura Berman Fortgang on June 11, 2023

Whether you’re at a cocktail party, networking event, business mixer, or your kid’s baseball practice, it never fails…

Someone’s going to ask you THE question: “So, what do you do?”

Considering I’m a career and business coach, you’d think I LOVE this question. But no. It bugs me too.

Call it PTSD from when I first started out in the coaching industry — long before most people ever heard of coaching that didn’t involve Olympic gymnasts or football teams…

Or chalk it up to the countless hours I’ve spent reassuring anxious career changers and budding business owners that
a) their work isn’t their worth
and
b) their career doesn’t define their identity.

But I think asking it at every turn is an unfortunate social norm.

I’d much rather answer, “So, who ARE you?”

And go deep with:
“I’m someone who cares deeply about X.”
“I’m someone who has devoted my life to Y.”
“I’m someone who is driven by Z.”

We are so much MORE than what we DO.

You’re more than a copywriter, real estate agent, or coach. You’re a whole person with a whole life and meaning and value that has nothing to do with how you earn your living.

But, hey — we live in the real world with real bills, and nailing our answer to “What do you do?’” can open doors and opportunities.

Here’s the thing —

You’re boring yourself and your new acquaintance with the same old “copywriter,” “real estate agent,” “coach” answer. We have the opportunity to share so much MORE about how we are and what we bring to the world through our work.

A better way to think about it is this: what RESULTS do you create? In other words, talk about outcomes.

My quick answer? Depends on who I’m talking to.
“I help people figure out what they want to do with their lives.”
– or –
“I help coaches to raise their income and impact.”

This makes me feel good about the difference I’m making to the world, but more importantly — it piques interest and starts a conversation.

And it works for any job.

Copywriter: “I wordsmith products into profit.”
Real Estate Agent: “I help people find their dream home.”
Coach: “I help leaders look forward to Monday morning.”

Now you’ve got people’s attention. Throw out your title, and they’ll probably change the subject or possibly even make incorrect assumptions about what you truly do.

Offer them a results-focused teaser, and you’re inviting them to ask more.

Is It Good Guilt vs. Bad Guilt?

By Laura Berman Fortgang on May 28, 2023

If you’re anything like most people, you’re no stranger to feeling guilty.

For some folks, guilt is a frequent companion. They feel bad about seemingly anything and everything — whether they have a good reason to or not.

But for most of us, guilt simply creeps in more often than we’d like.

Quitting a job.
Setting boundaries in a friendship.
Refusing a request.

It doesn’t take much to feel at least a little uncomfortable, sheepish, or ashamed about a choice we’re making, especially when we feel like we’re letting someone down.

But here’s something we often miss —

There’s GOOD guilt and there’s BAD guilt … and the difference matters.

Good guilt is the kind of guilt that’s telling you you might regret a decision. Maybe you’re not prioritizing the things that mean a lot to you. It’s a nudge to keep you honest and spur positive action.

Bad guilt, on the other hand, is a nag. You’re putting yourself down: I’m not a good friend, I suck at my job, I shoulda done this, I’m bad at that — nothing but a bunch of mishegoss! It’s senseless, not doing you or anyone else any good, and just trying to keep you living by someone else’s set of rules.

I was working with a client recently and this issue came up.

This person is perfectly set up to step out of her job into a business that’s primed for success.

But she feels guilty for leaving the job because other key players have jumped ship. She doesn’t want to leave her team behind, holding the bag, or leave the company in a lurch.

Would leaving make her a bad person? Of course not!

Bad guilt is raging here and yet, there could be an opportunity at hand. Perhaps she can work something out that’s win-win. For example, she could continue to work as a part-time contractor while she gets her bearings in her new business. But ultimately, it’s not her responsibility, and she doesn’t need to sell her dream short just to avoid that guilty feeling.

Here’s the thing —

You are NOT responsible for somebody else’s reaction to something that you want to do.

Obviously, I’m not giving you the okay to do someone harm, but I am telling you to get clear about what’s happening and why you’re letting someone else’s issues interfere with your next move.

You may have to face circumstances or deal with the fallout of your decisions or actions, but don’t let bad guilt stop you from moving forward.

Want to start a business? Ask yourself these questions first.

By Laura Berman Fortgang on May 21, 2023

Clients often come to me looking to make a career change — into a different job, different industry, or different level. Sometimes it’s a little shift, sometimes a big step up, and sometimes a major pivot.

And it’s never easy, but always worth it. Because if you’re feeling uncomfortable and that nagging feeling that you want something more isn’t going away — it’s time to get moving!

But fair warning: the biggest nag of all can get you into trouble if you let it.

I’m talking about the entrepreneurial bug — that pesky voice that’s telling you to go out on your own, hang your shingle, and do your own thing…there’s no shutting that bugger up…

So, if self-employment is calling you, you need to take it seriously. Don’t allow yourself to make the leap into business before giving it the attention it deserves.

Hear it out, push back, and get crystal clear on your plans for success. Skip this step, and you’ll kick yourself later. Trust me on this.

Start by asking yourself some key questions —

What are you selling?
What are your specific services?, and going to charge?
Will you become an LLC or incorporate?
What kind of seed money will you need?
Who are your ideal clients and where will you find them?
Who’s going to hold you accountable and keep you on track?

The reality is, it takes 1-3 years to build a sustainable service business. Most likely, you’ll be chief, cook, and bottle washer for a while. You may even have to do some work for free in the beginning. There’s a lot to take into consideration…

Are you willing to take the risks? Make the sacrifices? Do what it takes?

You can do it, but you’ll want to go into it with eyes wide open.

What are you scrappy and hungry for?

By Laura Berman Fortgang on May 14, 2023

I don’t know about you, but I am “scrappy and hungry, and I’m not throwin’ away my shot…”

If you’re one of the millions of people who enjoyed the hit sensation Hamilton, you may recognize this tune. Consider it our theme song for today.

I believe being scrappy and hungry is one of the under-appreciated keys to success. Sure, we say things like “hard work pays off,” but we tend to look at the people who’ve “made it” as capable, confident, and poised, forgetting they were once just getting started — scrappy, hungry, and willing to take a shot!

Their goals were worth it to them. Going after their dreams was worth the risk of being judged, getting it wrong, and putting in the work.

What about YOU? What are you scrappy and hungry for?

My clients often tell me they want to serve people, make an impact, grow a business, create change in the world, further a cause, make more money…the list goes on. They claim to really want it, but they’re not doing anything about it.

So my question for them and for YOU is this: If not now, WHEN?

Because I’ve asked it so many times, I have a pretty good idea what your answer is: “I don’t know.” And there’s a good chance you’ll follow that up with, “HOW do I know?”

I’ve noticed we humans have a hard time recognizing when we’re ready. There’s no clear-cut way to know for absolute certain, of course, but there are some telltale signs —

- You’re miserable.
- You have an “itch” that keeps nagging at you that something isn’t right.
- You’re daydreaming a lot, scrolling social media, envying folks who are doing what you want to do.

This is the universe, your internal guidance system, or whatever you believe whispering (or shouting!) at you that it’s time to TAKE YOUR SHOT.

But here’s the sign you most likely won’t get: an undeniable sense that you absolutely, without a doubt, feel ready. If you’re waiting for that, you’ll be waiting forever.

You’re going to have doubts. That’s normal. DO. IT. ANYWAY.

Get scrappy, listen to your hungry desire, and give it a real shot. Make your dream a priority.

Want to write a novel? Wake up every morning and write 1,000 words before getting out of bed.

Want to grow an audience on social media? Start posting valuable content every day; learn what they want from you.

Want to build a business? Focus on getting ONE customer or ONE client, and grow from there.

Are You Chasing Popularity or Purpose?

By Laura Berman Fortgang on May 7, 2023

We’re living in an age where being popular can come with big payoffs.

I’m not talking about being the popular kid in high school here, but the popular content creator, influencer, or business owner on social media. The ones getting all the attention.

Hits, clicks, likes, shares, and comments can turn into cold hard cash — or so it seems — IF you know what you’re doing.

There are definitely benefits to being popular.

But because we’re so distracted by the allure of internet fame and the mostly smoke-and-mirror promises of easy riches, far too many people are chasing popularity over purpose.

The reality is, popularity is just external validation — fans cheering from the outside, telling you “good job” — until someone else catches their attention.
But when you have internal validation — through doing something meaningful to you that hits a personal mark — your pursuits can carry you so much further.

Don’t get me wrong. Popularity and purpose are not mutually exclusive. Having a crowd of avid supporters getting behind the work you love can be — “chef’s kiss” — amazing!

But popularity without substance isn’t going to keep you warm and cozy at night. Being in the spotlight for something that doesn’t really matter to you will probably lead to regrets down the line.

What can you offer?
How can you contribute?
Is there something you do that people benefit from?

Think of giving vs. getting; that’s what will help you feel good when you look in the mirror at the end of a long day.

But I must confess, I had to learn this the hard way…

When I was on The Oprah Winfrey Show many moons ago, it was a BIG moment for me in my business — a dream come true. I was going to be popular!

Things went fantastically well, so Oprah and her producers told me they wanted me back. In fact, they kept contacting me for two years to discuss my next possible segment.

But it never happened.

For two years, I kept holding onto the possibility of my opportunity to shine. Along the way, I lost focus on what really mattered.

Not blaming showbiz, but I will say that allowing myself to get strung along, caught up in the dream of gaining Oprah-darling popularity was…honestly…miserable.

It wasn’t until I returned to focusing on my substantive work that I was able to reclaim my confidence and happiness.

The moral of the story is that pursuing your dreams with an internally-driven approach beats chasing down externally-driven accolades — hands down. It’s more sustainable, fulfilling, and allows you to live in the moment, appreciate what you already have, and grow into the best version of yourself.